If you need to make a return or exchange, you can do so within 30 days of placing your order

• All returned items must be sent back to us within 30 days, unused and in their original condition, box and packaging with all items included. Please place the original box within an additional box to ensure the package remains undamaged during the return process.
• For hygiene reasons, City Bath Society will not accept any return of used item
• If there are any signs of product(s) being used such as scent, hair, dust, dirt, stains etc your refund will be declined as the item is no longer usable
• Customers are responsible for reading product information correctly including measurements and size prior to purchase, City Bath Society will not be responsible to refund on the basis of customer incorrectly reading product information
• The decision of a refund is decided upon, after our warehouse completes an inspection of returned item
• Once our team has successfully passed your return inspection, you will be returned the entire purchase amount

We reserve the right to refuse a refund or exchange.

Please note, if it has been over 30 days from the date you purchased your item(s) then we are unable to accept your return.

The cost of shipping to return an item is at cost to the customer.

All returns must be emailed to info@citybathsociety.com

Damaged Item Reporting Policy

At City Bath Society, we take the quality of our products seriously and strive to ensure that every item reaches you in perfect condition. However, if you receive an item that appears to be damaged, please follow our Damaged Item Reporting Policy outlined below:

1. Immediate Inspection: Upon receiving your order, we kindly request that you inspect the item for any damage. 

2. Photographic Evidence: If you discover any damage, please take clear and detailed photographs of the damaged item from various angles as well as the original packaging and box. Ensure that the photos clearly show the extent of the damage.

3. Email Notification: Send an email to info@citybathsociety.com within three (3) working days of receiving the damaged item. Facebook messages/comments, Instagram messages/comments, Chat boxes or Contact Forms will not be accepted. All information must be sent via email only. In your email, include the following:

4. • Subject: Damaged Item Report - [Your Order Number]
   • Attach the photographs of the damaged item and its original packaging and box.
   • Describe the damage and its extent as observed.
   • Include your full name, contact information, and order number in the email.

5. Response Time: Our customer service team will review your report and photographic evidence within three (3) working days of receiving your email.

6. Resolution: Once we have reviewed the information provided, we will promptly assess the situation and contact you with further instructions. 

Please note that our inflatable bath tubs are designed for temporary use, and leaving them inflated for longer than their intended use may cause wear on the material. Any issues arising from extended inflation beyond the recommended duration are not covered under our warranty or refund policy.

Please note that adherence to this policy will help us resolve the matter efficiently and ensure that you receive the necessary assistance. We appreciate your cooperation and understanding.

If you have any questions or require clarification, please feel free to reach out to our customer service team at info@citybathsociety.com.

 

Cancellation Policy

At City Bath Society, we understand that sometimes circumstances change. To provide you with the best service possible, we have established the following cancellation policy:

Cancellation Prior to Shipment: You are free to cancel your order before it is shipped from our warehouse. Please note that once the order has been shipped, cancellation requests cannot be accommodated.

Cancellation Request: To request a cancellation, please reach out to our Customer Support Team via email at info@citybathsociety.com with the subject line "Cancellation Request - Order #[insert your order number]." Include your full name and order number in the email, along with a brief explanation of the cancellation. Kindly note - Instagram messages, Facebook messages, Contact Forms nor Chat Boxes are sufficient - all cancelation requests must be sent via email.

Timing: It is essential to submit your cancellation request as soon as possible to allow our team adequate time to process it. Delays in processing may occur if the request is received after the order has been shipped. 

Confirmation: Our Customer Support Team will respond to your cancellation request with a confirmation email once it has been processed. Please review this confirmation carefully. Kindly note - Cancelations are requests only and are not confirmed until our team responds to your email.

Immediate Shipping: If your order is placed and processed by our warehouse before we have the opportunity to review your cancellation request, it will not be eligible for cancellation. We recommend contacting us as soon as possible (within working hours) if you wish to cancel your order to try and prevent this situation.

Return Policy: If the cancellation request is not received in time, and the order has been shipped, it will be subject to our standard return policy. Please refer to our "Returns & Refunds" policy for more details.

We appreciate your understanding and cooperation with our cancellation policy. If you have any questions or require further assistance, please do not hesitate to contact our Customer Support Team.

Change of address

To maintain efficient order processing, we kindly request customers to ensure the accuracy of their shipping address at the time of purchase, as changes cannot be accommodated once the order is placed. It is the responsibility of the customer to provide the correct shipping information during the checkout process. 

Failed Delivery and Re-shipment Policy:

At City Bath Society, we are committed to delivering your orders promptly and efficiently. To ensure a smooth delivery process, please familiarise yourself with our Failed Delivery and Re-shipment Policy outlined below:

Delivery Attempts:

• Australia Post will make reasonable attempts to deliver your order to the provided shipping address. If no one is available to receive the package, a delivery attempt notice may be left, and the package may be held at the local post office.

Customer's Responsibility for Pickup:

• It is the customer's responsibility to promptly pick up the package from the designated post office within the timeframe specified. Failure to do so may result in the package being returned to us.

Re-shipment Costs:

• In the event of a failed delivery attempt and subsequent return of the package to us, re-shipment costs may apply for resending the order. Customers will be responsible for covering these re-shipment expenses.

Updating Delivery Information:

• Ensure that your shipping information is accurate and up-to-date during the checkout process to prevent delivery issues.

Refund Consideration:

• If a customer chooses not to re-ship the package or fails to pick it up within the specified timeframe, a refund may be considered upon request. Please note that shipping costs incurred for the initial delivery will be deducted from the refund amount.

By placing an order with City Bath Society, you acknowledge and agree to adhere to the terms outlined in this Policy.

Thank you for your understanding and cooperation.

City Bath Society

info@citybathsociety.com